- How does the rental process work?
Feel free to browse the items on our website and add the items you absolutely love to your “Cart”. Then click on “Checkout” and fill all relevant information on the Checkout form. In the “Additional Information” part, please don’t forget to include your event date and location. Once we receive your custom order, it allows us to check availability of your items for your event date. Thereafter, we would contact you back via email or phone (provided in the form you have submitted) and we can start the reservation process. Please, note that in order for you to reserve the items you have chosen for your date, we will need to issue you an official invoice and we need to receive a 50% deposit.
- Can I see the items in person?
Absolutely! We would love to meet with you and talk about your ideas and vision. Free consultations are available in our St.Catharines studio BY APPOINTMENT ONLY
- I need a set up and take down for my event? Can I book this with you?
Short answer – Yes! Please, make sure you to inquire if your date is available. Set-ups and take-downs are available anywhere in the Niagara, Hamilton and GTA areas for a fee. One we know your locations and the work required, we can provide you with a quote and arrange everything.
- Where can I pick up and drop off my items?
Our studio is located in St.Catharines at 83 Huntington Lane which is conveniently located just off the QEW. Please note that you need to make prior arrangements for pick ups and drops offs, this is not a storefront.
- I have something in mind and I don’t see it in your inventory on your website. What are my options?
If that item that you absolutely want to have for your special day is not available on our website, just ask! We will do our best to keep you happy and try to find you must have item! It will give us a very good reason to go shopping and that puts a smile on our faces too!
- Do you have a Preferred Vendor list?
We have been lucky to work with some of the best professionals with the industry. Be it a photographer or a florist, we are happy to provide you with recommendations to some of the Top vendors in Niagara and beyond.
In addition, we are also Preferred Vendors for a number of Niagara venues such as Balls Falls, Hernder Estate Winery, Rockway Vineyard, Kehoe and Kin and Sue-Ann Staff Winery.
- I have another question and I haven’t seen the answer anywhere on your website, what do I do?
We would love to help you no matter the question or request you have! Send us an email, call us or fill out the request form on the website! We will get back to you as soon as possible! Happy Planning!