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Terms and Conditions
1. An Initial Payment of 50% of the Subtotal amount on your invoice is required as a Non-refundable Retainer Fee in order to reserve our services for your event date and the items you have chosen. Items are not considered reserved until this has been received. The remaining Final Payment of 50% of the Subtotal plus HST must be paid in full no later than 30 days before your event date.
2. The Retainer fee is NON-REFUNDABLE should you cancel your booking for any reason (NO exceptions). You can change the items (add or remove) on your invoice (adding additional items is subject to availability) up to 30 days before your event date and we will adjust the invoice accordingly however should your Subtotal fall below the Initial payment amount, no refunds for the difference will be provided. No refunds are provided for any cancellations with less than 30 days to the event date.
3. For rentals that are being picked up and dropped off at our St.Catharines studio the following applies:
Unless otherwise agreed upon in writing, all pick up rentals are to be picked up from our St.Catharines studio at a pre-arranged date and time no earlier than 10.00 a.m. on the Thursday before the weekend the event is on and dropped off no later than 5.00 p.m. on the Monday after the weekend the event is on. Unless we have previously agreed in writing for an extended rental period, any late returns will be charged 20% of the total rental contract per day, no exception.
4. The Rental/Decor Agreement is based on a one-time use rental fee and does not constitute the purchase of the itemized décor, unless otherwise specified. Theft of any décor may result in criminal prosecution. You agree to pay any and all costs, including reasonable attorney fees, that Joani Wedding Décor may have to spend in order to collect the rental fee, to regain possession of the décor and/or to collect for damage done to the décor.
5. Accepted methods of payment are e-transfer, certified cheque or cash. We will accept a personal check if it is received more than 3 weeks prior to the specified start time of the rental period. A fee of $50.00 will be charged for all checks that are returned as NSF.
6. Verification of rented items for pick-ups and drops-offs is to be done prior to the rented items being picked up. All items need to be returned clean of any dirt, liquids, gels, wax residue, etc. When takedown and/or pick up is booked as a service with Joani Wedding Decor, verification of the number of all rented items is to be done after the conclusion of the Wedding Reception to ensure all rented items are present. Replacements will be charged for all missing or damaged items at a rate determined by Joani Wedding Decor, no exceptions
7. You acknowledge that some of the décor rented to you may be fragile and you will act and care for the décor as any ordinary and reasonable person would. Joani Wedding Decor will not be liable in any way for personal injury or damage to the property of the client, the client’s guests, invitees, agents, employees, contractors, or any other person except for such injuries or damages caused by gross negligence of Joani Wedding Decor in the performance of the services contract above. In any event, the liability of Joani Wedding Decor shall not exceed the total invoice amount, and it is expressly agreed that Joani Wedding Décor shall in no event be liable to special, indirect, or consequential damages.
8. You also agree to assume full responsibility for all acts and/or omissions, negligence and/or willful, misconduct of guests or other persons at the event venue or assisting with the event in their handling of the décor and for any and all injuries that may result therefrom. You assume one hundred percent (100%) of the risk for you and the guests arising from the rental, use, operation, possession and handling of the décor during the terms of the rental period.
9. Delivery and Pick up of the items as well as Set up and Takedown (if booked) will be done at mutually agreed upon dates and times. In most cases, we will ensure these are coordinated based on the Ceremony/Reception venue’s requirements.
10. Requests for set up and take down of personal items (outside of the items listed on the invoice) that have not been previously discussed and agreed upon with Joani Wedding Décor will be subject to additional charges.
11. Rental minimum for pick-ups and drop-offs is $199 (before tax).
12. By paying the Initial Payment, you are accepting and agreeing to all terms and conditions regarding items, pricing, payments, cancellations and all other terms as outlined in this Terms of the Rental Agreement section.
13. All rental prices and services are subject to 13% HST.
14. Joani Wedding Décor reserves the right to have our own photographer photograph our products and use the images for our promotional marketing and on Social Media.
14. Force Majeure: Joani Wedding Décor will not be liable for failure to perform services as per this Rental Agreement if such failure is as a result of Acts of God or Superior Force (including fire, flood, earthquake, storm, hurricane or other natural disaster), pandemic, war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of technology, electricity or telephone service. In the event of Force Majeure where either party is unable to perform its obligation under the terms of this Agreement the Initial payment will remain non-refundable but can be transferred to another order or will be kept on file as a credit note to be used towards any event up to 2 years after the original event date.
14. All cancellations and changes must be done in writing by emailing us at joaniweddingdecor@gmail.com
15. The email for all e-transfers is joaniweddingdecor@gmail.com
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